Need to request support? As we're all homeworking please do so HERE

As of 1st June we’re back in the office and operating by the governments Covid Secure guidelines along with some additional measures to help with Track and Trace should it be needed.

If your a keyworker then we’ve taken the ethical decision as per our now old video, to support key-workers as a priority regardless of whether they’re existing customers or not. The best way to request help is via our form on the home page.

UPDATE

You can either bring your items to store for repair – (We advise on calling prior so we’re aware to expect you)
Or
We can arrange safe collection, and if needed return, following similar safety measures as below when we were home working.

PRIOR TO JUNE

The manager is accepting deliveries and collections from his home address, by prior arrangement only.
We’re observing the following practices for both your and our own safety.
> Goods are placed on the door step and then retreat to a safe distance away – in line with social distancing
> items dropped off will be wiped down with Anti Bacterial wipes upon receipt, and again prior to collection
> Video and still images will be captured with a Ring doorbell system to show receipt and collection has occurred to avoid need for paperwork signing and risk of cross contamination
> Payments we would ask to be made electronically where possible again for safety

We have various means to connect to PC’s and Macs remotely so long as you have an internet connection, so this is the best and fastest option for us to offer support. Just log a ticket following the link on our home page.

We will do site visits following the Governments strict Guidelines.

The residents or Employees if a place of Business must answer No to the following two statements!

You or a member of the Household/Business have had any Covid-19 symptoms within the past 14 days?
You or a member of the Household/Business have travelled abroad to any Covid-19 infected country within the past 14 days?

All engineers will exercise the following:-

Good hand hygiene – utilising hand washing if made available upon entry and prior to leaving OR the use of hand sanitiser which we ourselves bring.
The use of PPE such as face coverings when there is a need for us to be within 2 Meters of our customers for the purpose of undertaking our job
We will take care to have minimal contact with surfaces whilst in your premise, and will endeavour to sanitise those areas where possible upon leaving, or if not possible advise you yourselves to do so after we leave.
We will log our interactions/contacts including such PII (personal identifiable information) as Name, Place of contact, Date, and contact number to help aid with track and trace if required in the future.

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Our Main Services

Computer Repairs

We fix all types of computers, laptops and Apple macs, as well as servers and other PC peripherals. We offer a flat rate labour charge in-store on our dedicated repair bench or an hourly fee for call outs to Homes or Business.

Computer Sales

We sell new computers from all major brands such as Acer, Dell, HP, as well as offering a range of refurbished kit in excellent condition with the benefit of a warranty

Data Recovery

Are you looking to recover data from the device you’re viewing his web page on? If so STOP now, take our number and power off your device to maximise your chances for data recovery! The longer you use your device the less chance you have to get back your files.

Website Creation

Whether your a hobbyist wanting to share your passion with the world, or a Business looking to make your presence known on the web, Mend My Computer has the right solution to fit your needs.

Web Hosting

WebHosting is where your website files sit on the World Wide Web, We offer clustered server hosting with support from local experts.

Remote Support

Using one of several specialist tools we can connect directly to your PC or Mac to help solve issues, either where time is of the essence or you simply can’t get to us. Wherever you are so long as you have a working internet connection.

VoIP – Voice over Internet Protocol

We can provide competitive VoIP systems to help improve your existing services, whilst generally reducing your outgoings so VoIP is a win win situation for almost all businesses.

Network Installation

We can install Routers, Switches and Wireless Access Points, as well as RJ45 Cabling in your Home or Business, including installation of Server Racks, Patch Panels etc…

Training Videos

We can make custom videos either for reference or training on any related IT subject. We commonly supply our web customers with How-To videos enabling them to edit and maintain their own sites without incurring additional costs

We can help

We aim to get your PC or Mac up and running in no time

Mend My Computer Kidderminster is a local company established in 2004 that pride ourself on our level of customer service. We really do love what we do, and we do so professionally and efficiently. Whether you are a home user in need of a computer repair, or a national business with server issues; we can help take care of your IT problems. Trusted locally for over 10 years having always been based in the Kidderminster area we service many local businesses from start-ups to SME’s and service hundreds of home users.