Diagnosis Before Dispatch (DBD)

Our service departments main aim is to maximise the uptime of our customers devices, this is achieved by using DBD:

  • The fastest and most efficient way of increasing machine uptime
  • Calls can be completed via the telephone removing the need to send an engineer to site which will actively reduce the carbon footprint of our business
  • A proven overall reduction of 35% in attended calls
  • Fully I.T trained technicians who have the ability to securely remote into your network using the latest SSL security protocols
  • DBD ensures that we give our customers unrivalled levels of support on time every time.

call centre